Shipping and Refunds Policy

Shipping Policy

All orders are processed within 24 hours  (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Options

Price

2-7 Day Shipping (Order under $70)

$10

2-7 Day Shipping (Order over $70)

Express Shipping

Free

NOTE: We are not responsible for shipping carrier delays.

Free Shipping
over $70

Secure Online
Payment

Money-back

guarantee

Refunds Policy

Refunds Policy
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@themuzeedit.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at gemthemes@gmail.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?

Yes! We offer free shipping on all orders over $70

How long does it take to receive my order?

Orders will be processed within 24 hours (Monday to Friday, excluding holidays). Please allow an additional 2-5 business days to arrive depending on where you live. 

 

Express delivery orders will be processed within 24 hours. Please allow 1-2 days for delivery.

 

We hold not responsibility for postage delays.
How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address:
Australia Post

Fedex

Sendle

What are your shipping costs?

Our shipping costs differ depending on what you order.

 

Orders under $70 - postage is $10

Orders Over $70 - postage is FREE

Express orders - $15

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address.

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

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