Refund policy

Refund & Returns Policy

Effective Date: October 2025

We want you to love your purchase from The Muze Edit. This policy outlines when you’re entitled to a refund, exchange, or store credit in line with Australian Consumer Law.

1 Change of Mind

For hygiene reasons, we do not accept returns or exchanges for change of mind on beauty, lash, or cosmetic items once opened or used.
If the product is unopened and you contact us within 14 days of delivery, we may offer a store credit at our discretion (excluding shipping).

2 Faulty or Incorrect Items

You are entitled to a replacement, refund, or credit if an item is faulty, damaged, or not as described.
Please email hello@themuzeedit.com.au within 14 days of delivery with:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

We’ll assess the claim and respond within 2–3 business days.

3 Return Process

If a return is approved:

  • We’ll provide a return address in Melbourne, VIC.

  • Products must be returned in their original packaging.

  • Once inspected, your refund or replacement will be processed.

Return shipping is covered by us if the product is faulty; otherwise, it’s the customer’s responsibility.

4 Exclusions

We cannot accept returns for:

  • Opened or used beauty products

  • Items damaged through misuse or neglect

  • Sale or clearance items (unless faulty)

5 Contact

📧 hello@themuzeedit.com.au